Snapshots and Backups are copies of your server's disk.
You can create Snapshots when you need them and keep them forever or until you decide to delete them. We at Hetzner Online will store the Snapshots even if you delete the server that the Snapshot was taken of. We invoice for Snapshots on a per gigabyte per month basis. Please find additional information in the billing FAQ. We recommend you use our Snapshot feature if you want to precisely control when your disk gets saved.
Backups are daily copies of your server's disk. Our system will automatically select a timeframe in which the Backups will be created once the feature is activated. They are invoiced with a flat fee per server. See the billing FAQ. Backups are bound to a single server and will automatically be deleted if you delete the server. For every server, there are seven slots for Backups. If all slots are full and you create an additional one, then the oldest Backup will be deleted.
To access a Snapshot or a Backup, you will need to either:
- Use the Cloud Console to create a new server and choose the Snapshot or Backup as a source image. Or
- Rebuild an existing server using the Snapshot or Backup as a source image. This will overwrite the contents of the server's disk.
When creating Snapshots or Backups, we recommend that you power down your server to ensure data consistency on the disk. You may, however, also create them from a running system. However, in this situation, we cannot guarantee data consistency.
Important note: Snapshots and Backups do not include any Volumes which are attached to your server.
You can group your servers and other resources into projects. For each project, you can invite other users to join and therefore work with you on the project via Cloud Console. To invite a user, select "Security; Members; Add Member".
You can then enter the email address of the person you want to invite and choose their role, which determines their access level in this project.
The invitee will get an email containing a special link. After clicking it, he can log in with his existing Hetzner Account details or create a new account. Once he has done that, he can accept the invitation and work together with you in your project.
You can always revoke access to the project or change the role of another member by going to "Security; Members" in your Cloud Console account and clicking on the three dots next to the member.
Each member's role in a project determines what they are allowed to do:
|Owner||Highest access level. Can do everything an admin can do. Can move servers to other projects. Will be invoiced for all resources in the project, regardless of who created them. Each project can only have one owner.|
|Admin||Can do everything a member can do. Can also manage project members (add/remove/change role) and API tokens.|
|Member||Can create, modify and delete all resources in the project, such as Floating IPs, Volumes, servers, images, etc.|
|Restricted||Can create, modify and delete all resources in the project except for:
Moving resources to another account works by moving them to a different project which is owned by the target account.
You can follow the steps as described:
- The receiver needs to create a project and then invite the owner of the server.
- The owner of the server needs to move his server into the project he was invited to. From this moment on the receiver is owner of the server.
- Now the receiver can move the server into his own private project and delete the project created for the server exchange.
Therefore, the target account has to invite the current owner of the resource into a project and give the current account member permissions (or a higher level of permissions). You proceed as described under How can I move a resource (server / Volume / Floating IP) to another project?.
Only the owner of the source project can move resources out of it. Project ownership is indicated by the little crown in the project's overview.
To move the resource, click on the three dots in the correct resource list and select "Transfer to Project". Note: The owner of the target project will have to pay for the resource from now on.
Our Cloud services are designed in a way so that you can tap into additional resources easily. In order to prevent abuse, we put some limits on the number of resources a single account can create. You can find these limits on the "Limits" tab on your overview page.
If you would like us to increase the resource limits, use the "Request change" button in the upper right corner and select "Limit increase". If you have any questions regarding an ongoing request, please reply to the ticket instead of opening a new one.
Limit Requests are processed manually and reviewed on a case-to-case basis during our business hours. Thus, it can take some time to process your request.
Our support-team neither can nor will answer any questions regarding limit requests on the phone.
Yes there is! Hetzner Cloud has a Referral Program to reward loyal customers like you who love to recommend us! Here is how it works:
- Open your Cloud Console and select the
- Use your unique referral link from that page to invite your family, friends and followers to join Hetzner Cloud.
- As soon as someone signs up on Hetzner using your personal link, they'll receive € 20 in Hetzner Cloud credits. This credit will be valid until the end of the following month. This means that after the second invoice, any remaining credits will expire.
- Once they spend at least € 10 with us (not including credits), you'll also receive € 10 in Hetzner Cloud credits.
*All amounts excl. VAT
Everyone who has paid at least three invoices or spent at least € 100 (incl. VAT) with Hetzner Cloud is eligible to a referral link. For more information, please refer to the conditions for participation.
Please send a request to our support team by opening a support ticket via Cloud Console. Please also provide the link you used for the registration.