cPanel

Last change on 2024-01-19 • Created on 2020-03-19 • ID: RO-C1B4A

Introduction

cPanel is a web hosting control panel. This article provides basic information on licensing, installation and accesing cPanel.

cPanel/WHM licenses

We at Hetzner sell the following licenses for cPanel.

Unfortunately, cPanel increased the prices for some of their licenses effective on 1 January 2024.

This will result in the following price changes:

License No. of accounts Old price/month
until 31 December 2023		 New price/month
from 1 January 2024
cPanel 100 up to 100 € 43.00 € 46.50
cPanel 150 up to 150 € 48.60 € 52.80
cPanel 200 up to 200 € 59.90 € 65.30
cPanel 250 up to 250 € 71.10 € 77.80
cPanel 300 up to 300 € 82.40 € 90.30
cPanel 350 up to 350 € 93.60 € 102.80
cPanel 400 up to 400 € 104.90 € 115.30
cPanel 450 up to 450 € 116.10 € 127.80
cPanel 500 up to 500 € 127.40 € 140.30
cPanel 600 up to 600 € 149.90 € 165.30
cPanel 700 up to 700 € 172.40 € 190.30
cPanel 800 up to 800 € 194.90 € 215.30
cPanel 900 up to 900 € 217.40 € 240.30
cPanel 1000 up to 1000 € 239.90 € 265.30
cPanel 1500 up to 1500 € 352.40 € 390.30
cPanel 2000 up to 2000 € 464.90 € 515.30
cPanel 2500 up to 2500 € 577.40 € 640.30

Price excl. VAT, if applicable.

Please be aware that cPanel is a licensed product. The price is based on full calendar months (even if you only use it for part of the month.) For example, we will invoice you for the full month of June if you order a cPanel license on June 3rd, 15th, or 27th.

You can upgrade or downgrade your license without reinstalling it. To do this, please send a request via Robot.

Installation

You can install cPanel either automatically or manually depending on your needs.

Automatic

When ordering a new server, you can select an operating system which is then pre-installed on the server. One of these operating systems can also be installed along with cPanel.

Currently cPanel can only be pre-installed with the following operating system:

AMD64 architecture

  • Alma Linux 8.9
  • Alma Linux 9.2

If the server is already online, cPanel can be activated and installed automatically (along with an OS) via the cPanel tab of the server on Robot. Once you have restarted the server, the installation will be automatically performed. You will get an email with the login details of both the OS and cPanel once the installation is complete.

Please note that this installation will erase all data on the drives in the server.

Manual

You can also install cPanel manually. This is useful if, for example, it needs to be installed on an OS we don't pre-install it with.

You, the customer, need to install cPanel yourself. We do not help with that. (This kind of support is not included with our dedicated root servers.) You can order the license directly via the cPanel tab of the server on Robot, and is assigned to the IP of the server. To assign the license to an additional single IP or a subnet IP, write a support request via Robot.

Important note: You cannot install cPanel on Windows; it is only supported on Linux.

Access

Once cPanel has been installed, you will have access to two different web interfaces: WHM and cPanel.

WHM

WHM is the administration interface, and you can reach it at the following URL:

<https://<IP-Adress of the server>:2087>

In this interface, you can set up accounts which will have access to cPanel.

cPanel

cPanel is the account-level interface, and you can reach it at the following URL:

<https://<IP-Adress of the Server>:2083>

In this interface, you can set up a mailbox for each account, for example.

Using the Hetzner name servers

After the installation of cPanel, the Hetzner name servers are automatically configured as the default name servers in the cPanel configuration.

To use the Hetzner name servers as slave name servers, you must first be sure that the Hetzner name servers are allowed the zone transfer.

To allow zone transfers from your name servers managed through cPanel/WHM, you need to include the following information in the /etc/named.conf configuration file (under options):

options {
 // weitere Angaben
 allow-transfer {213.239.242.238;213.133.100.103;193.47.99.3;};
 notify yes;
}

Note: 213.133.100.103 has replaced the IP address 213.133.105.6 for robotns2.second-ns.de on 4 December 2023.

Then, you need to reload the configuration using the following command:

/etc/init.d/named reload

On DNS Console, when you now create a DNS entry, you can select Slave DNS Entry.

FAQ

Where can I find answers to my questions concerning cPanel/WHM?

Please check cPanel's own support resources on their website.

The cPanel licensing seems to have failed - what can I do?

Sometimes, the license does not properly synchronize with the cPanel licensing server. In this case, please enter the following command on the command-line; it will manually synchronize the license:

/usr/local/cpanel/cpkeyclt

Can Plesk/cPanel licenses be bound to vSwitch/Failover IPs?

Yes this is possible. For this you can send a request to our support team by opening a support ticket via Robot.

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