Tutorial ChProv outgoing

Last change on 2021-05-20 • Created on 2020-03-25

Introduction

This tutorial describes how to transfer a domain from Hetzner to another provider using the Domain Registration Robot. This kind of transfer is called a ChProv (change provider), or in German, a KK order.

The basic steps are as follows:

  • Generate an Auth-Code and share it with the new provider.
  • Wait for the successful transfer.

If you want to transfer a domain from another provider to Hetzner please read the article Tutorial ChProv.

Generate Auth-Code

.com/.net/.org/.info/.biz/.eu/.at domains

You can view the Auth-Code for the domain on Robot by going to Domains -> <click on the desired domain> -> Auth-Code tab. If you don't see a domain there, please send us a support request via Robot.

The Auth-Code for an .eu domain is valid for 40 days.

.de domains

You can generate the Auth-Code (AuthInfo1) for the domain on Robot by going to Domains -> <click on the desired domain> -> Auth-Code tab.

The Auth-Code is valid for 30 days.

Wait for the successful transfer

After the transfer, the domain will be removed from Robot, and you will receive a notification via email.

.de/.eu/.at domains

Give the Auth-Code to the new provider. After that, the process should happen automatically.

.com/.net Domains

Give the Auth-Code to the new provider. That will start the process. After 5 days, the transfer should be automatically confirmed.

.org/.info/.biz Domains

Give the Auth-Code to the new provider. Via our .org/.info/.biz registrar, outgoing provider changes are automatically confirmed within five days.

Delete the DNS entries

If you used Hetzner nameservers for the domain, and if you no longer need them after the provider change, you can delete them via Robot.

To avoid downtime, wait at least 24 hours after the transfer is finished before you delete the Hetzner nameservers.

Despite the domain transfer, web pages belonging to the old server continue to be shown

This is normal. The nameservers in the Internet temporarily cache entries for mail servers, web servers etc. until the validity period (TTL) has expired, so they do not recognize the new data. Furthermore, some providers ignore the specificed validity period. However, all nameservers should recognize the transfer within 3 and 5 days at the latest.

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