Last change on 2023-06-28 • Created on 2020-05-18 • ID: RO-61891

Storage Box

Overview Storage Box

Storage Boxes from Hetzner Online provide a safe and convenient way to store your data in our data centers.

With our Storage Boxes, you can access your files at any time and from any place with an internet connection. It is also easy to connect Storage Boxes to your own drive on your PC and to access Storage Boxes with your smartphone and/or tablet. Hetzner Online Storage Boxes work with a variety of standard protocols, which are supported by a wide array of apps.

We have different options for Storage Boxes, so you can choose the one that is best for your specific needs. And you can always upgrade or downgrade your Storage Box.

Change Storage Box
Besides the stand alone Storage Box product, there are also server-bound Storage Boxes as well. These are bound to a specific server. So if you cancel the server, you will also automatically cancel the Storage Box bound to it. If you want to switch the server-bound Storage Box to another server, please contact our support. You can order server-bound Storage Boxes within the Robot interface by navigating to the specific server and then the tab "Storage Box".

An inclusive Storage Box BX10 can be ordered, for servers from the EX/AX/PX/DX/SX line and Auction servers with a price of € 39.00 per month without VAT or more.


You can order Storage Boxes by using the administration interface Robot or via


Your files on Storage Boxes are safeguarded with a RAID configuration which can withstand several drive failures. Therefore, there is a relatively small chance of data being lost. Important warning: You, the customer and administrator, are responsible for your data; there is no guarantee from Hetzner about potential data loss. The data is not mirrored onto other servers.

In addition, checksums for the individual data blocks are used to detect and correct bit errors.

General information

The speed at which your data can be transferred to your Storage Box is dependent on how many other customers simultaneously attempt to access the same server. If the transfer takes too long, it is best to try to do the upload at another time of day.

It is very important to use the DNS name ( instead of the IP address for your Storage Box; this is because the IP address can change. With the DNS address, you can access your Storage Box via IPv4 and IPv6.

It is not possible to create the directories /etc and /lib on Storage Boxes.

There is a 10-connection limit on each Storage Box account.

Important reminders

The executable right is required for the home directory. If you remove the executable right, you will no longer be able to log in.

FTP and SAMBA connections may be unencrypted in some circumstances. Some Windows versions and FTP clients, however, use encryption by default. You can find instructions on how to encrypt your SAMBA connection here.

Using CNAME records for the assigned DNS name does not work with WebDAV.

Before using any of the services listed below, please check your Robot account to see whether or not the setting is activated.

Use Robot to generate the password for your Storage Box account. Robot will only display the generated password once. You cannot use your password for Hetzner Accounts for your Storage Box account.

Upgrades and downgrades

You can upgrade or downgrade to another Storage Box at any time without data loss. The access data remains the same. You can only downgrade to a smaller Storage Box if you are using less space than what is available in the smaller Storage Box.

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