We accept four payment methods:
- Credit card (automatically debited from your account)
- SEPA (automatically debited from your account)
- Bank/wire transfer (you make manual payments)
- PayPal (you make manual payments; not available for konsoleH)
Note: We may ask customers with late invoices to pay via bank/wire transfer.
Automatic billing for all dedicated root servers, cloud servers, and colocation products takes place on a set day each month. When you make your first order, you will receive the invoice the day after you receive your product.
We automatically debit payments from your bank account or credit card a few days after invoicing. It is not possible for you to carry out the transaction yourself.
If you are paying using a bank transfer, you will need to make the payment upon receiving your invoice.
If you are paying using PayPal, you will need to make the payment yourself (manually), via the Hetzner Accounts administration interface, upon receiving the invoice.
If the automated billing fails, we will inform you via email. You then have the option of retrying the payment yourself, either with the same credit card or a different credit card. To do this, please log into Hetzner Accounts. This will take you to the main page for your master data. If you are already logged into Robot or Cloud, look for the accounts icon in the top right hand corner. (It looks like a circle with a person in it.) Click on it and then on "User Account". This will take you to the main page for Hetzner Accounts.
Once you are on the main page on Hetzner Accounts, look for "Invoices" and then "Pay now". Then follow the instructions for re-doing the payment.
Important note: You can only retry the payment method a maximum of 5 times. If you still have issues with the invoice after that, please contact our accounting department by writing a support request.
You can also pay using PayPal on Hetzner Accounts as another alternative.
Our net prices are the same for all customers. The rate of Value Added Tax (VAT) that we charge is based on your country of residence as follows:
We charge clients based in Germany 19% VAT.
EU Member State countries with a valid VAT ID
Customers in EU Member States who can produce a valid VAT ID will receive their invoice according to the "Reverse-Charge" procedure, without German tax.
You can check your VAT ID here: http://ec.europa.eu/taxation_customs/vies/vatRequest.html
EU Member State countries without valid VAT ID
We charge customers from EU Member States the VAT rate of their respective country of origin, as listed below:
|Country||Tax rate in %||Starting on|
|Austria||20.00||1 January 2015|
|Belgium||21.00||1 January 2015|
|Bulgaria||20.00||1 January 2015|
|Cyprus||19.00||1 January 2015|
|Croatia||25.00||1 January 2015|
|Czech Republic||21.00||1 January 2015|
|Denmark||25.00||1 January 2015|
|Estonia||20.00||1 January 2015|
|Finland||24.00||1 January 2015|
|France||20.00||1 January 2015|
|Greece||24.00||1 January 2015|
|Hungary||27.00||1 January 2015|
|Ireland||21.00||1 September 2020|
|Italy||22.00||1 January 2015|
|Latvia||21.00||1 January 2015|
|Lithuania||21.00||1 January 2015|
|Luxembourg||17.00||1 January 2015|
|Malta||18.00||1 January 2015|
|The Netherlands||21.00||1 January 2015|
|Poland||23.00||1 January 2015|
|Portugal||23.00||1 January 2015|
|Romania||19.00||1 January 2015|
|Slovakia||20.00||1 January 2015|
|Slovenia||22.00||1 January 2015|
|Spain||21.00||1 January 2015|
|Sweden||25.00||1 January 2015|
You can find further information on MOSS (Mini One Stop Shop) at:
Countries outside the EU
|Country||Tax rate in %||Starting on|
|Australia||10.00||1 January 2021|
|Republic of Belarus||20.00||1 June 2018|
|Republic of Singapore||7.00||1 January 2020|
|Russia||20.00||1 January 2019|
|South Africa||15.00||1 January 2021|
|Switzerland||7.70||1 January 2018|
|United Kingdom||20.00||1 January 2015|
All other countries outside the EU
Customers from these countries will receive their invoice without VAT.
That is not possible; we don't provide any discounts. You will still need to pay the regular monthly fee and setup fee (where applicable), even if you pay for a certain number of months in advance.
Even if you pay in advance, you can still cancel the server within the normal cancellation period, meaning you would then get a partial refund of the money you paid in advance.
The licences for Windows, Plesk and cPanel are for a full CALENDAR month, regardless of when you order the license. This means that if you order a license at the end of the month, for example, on June 29, you still have to pay for the entire month of June. We provided you with this information during the order process, and you agreed to it when you finalized your order.
If you ordered one of these licenses, and you no longer use or need it, please send us a support request via Robot, and ask us to cancel it. Installing a new OS and/or simply removing the program will not automatically cancel the license.
All contracts are entered into for an indefinite period, meaning you do not have to manually renew your server. The server contracts automatically renew themselves. If you no longer want the server, then you will need to cancel it. You can do this on Robot.
We will charge you € 17.65 (excl. VAT) to make changes to invoices that we have already issued. You can request us to make changes up to a maximum of 14 days after invoicing. You, the client, are responsible for ensuring that your account and billing information is up-to-date. (T&C 5.2)