Payment FAQ

Last change on 2021-09-16 • Created on 2020-01-24

What payment methods does Hetzner accept?

We accept four payment methods:

  1. Credit card (automatically debited from your account)
  2. SEPA (automatically debited from your account)
  3. Bank/wire transfer (you make manual payments)
  4. PayPal (you make manual payments; not available for konsoleH)

Note: We may ask customers with late invoices to pay via bank/wire transfer.

When do I have to pay for the server?

Automatic billing for all dedicated root servers, cloud servers, and colocation products takes place on a set day each month. When you make your first order, you will receive the invoice the day after you receive your product.

We automatically debit payments from your bank account or credit card a few days after invoicing. It is not possible for you to carry out the transaction yourself.

If you are paying using a bank transfer, you will need to make the payment upon receiving your invoice.

If you are paying using PayPal, you will need to make the payment yourself (manually), via the Hetzner Accounts administration interface, upon receiving the invoice.

What happens if the automated billing fails?

If the automated billing fails, we will inform you via email. You then have the option of retrying the payment yourself, either with the same credit card or a different credit card. To do this, please log into Hetzner Accounts. This will take you to the main page for your master data. If you are already logged into Robot or Cloud, look for the accounts icon in the top right hand corner. (It looks like a circle with a person in it.) Click on it and then on "User Account". This will take you to the main page for Hetzner Accounts.

Once you are on the main page on Hetzner Accounts, look for "Invoices" and then "Pay now". Then follow the instructions for re-doing the payment.

Important note: You can only retry the payment method a maximum of 5 times. If you still have issues with the invoice after that, please contact our accounting department by writing a support request.

You can also pay using PayPal on Hetzner Accounts as another alternative.

How much VAT do I need to pay?

Our net prices are the same for all customers. The rate of Value Added Tax (VAT) that we charge is based on your country of residence as follows:

Germany

We charge clients based in Germany 19% VAT.

EU Member State countries with a valid VAT ID

Customers in EU Member States who can produce a valid VAT ID will receive their invoice according to the "Reverse-Charge" procedure, without German tax.

You can check your VAT ID here: https://ec.europa.eu/taxation_customs/vies/vatRequest.html

EU Member State countries without valid VAT ID

We charge customers from EU Member States the VAT rate of their respective country of origin, as listed below:

Country Tax rate in % Starting on
Austria 20.00 1 January 2015
Belgium 21.00 1 January 2015
Bulgaria 20.00 1 January 2015
Cyprus 19.00 1 January 2015
Croatia 25.00 1 January 2015
Czech Republic 21.00 1 January 2015
Denmark 25.00 1 January 2015
Estonia 20.00 1 January 2015
Finland 24.00 1 January 2015
France 20.00 1 January 2015
Greece 24.00 1 January 2015
Hungary 27.00 1 January 2015
Ireland 21.00 1 September 2020
Italy 22.00 1 January 2015
Latvia 21.00 1 January 2015
Lithuania 21.00 1 January 2015
Luxembourg 17.00 1 January 2015
Malta 18.00 1 January 2015
The Netherlands 21.00 1 January 2015
Poland 23.00 1 January 2015
Portugal 23.00 1 January 2015
Romania 19.00 1 January 2015
Slovakia 20.00 1 January 2015
Slovenia 22.00 1 January 2015
Spain 21.00 1 January 2015
Sweden 25.00 1 January 2015

You can find further information on MOSS (Mini One Stop Shop) at:
https://ec.europa.eu/taxation_customs/business/vat/telecommunications-broadcasting-electronic-services/vat-rates_en

Countries outside the EU

Country Tax rate in % Starting on
Australia 10.00 1 January 2021
Republic of Belarus 20.00 1 June 2018
Republic of Singapore 7.00 1 January 2020
Russia 20.00 1 January 2019
South Africa 15.00 1 January 2021
Switzerland 7.70 1 January 2018
United Kingdom 20.00 1 January 2015

You can find more information on the Belarusian tax rate here:
http://www.nalog.gov.by/ru/
http://www.nalog.gov.by/ru/e_nds_ru/

You can find more information on the Russian tax rate here:
https://www.nalog.ru/rn77/
https://lkioreg.nalog.ru/en/registry

All other countries outside the EU

Customers from these countries will receive their invoice without VAT.

If I agree to keep my server for 12 months, can I get a discount?

That is not possible; we don't provide any discounts. You will still need to pay the regular monthly fee and setup fee (where applicable), even if you pay for a certain number of months in advance.

Even if you pay in advance, you can still cancel the server within the normal cancellation period, meaning you would then get a partial refund of the money you paid in advance.

How will Hetzner invoice me for Windows/Plesk/cPanel?

The licences for Windows, Plesk and cPanel are for a full CALENDAR month, regardless of when you order the license. This means that if you order a license at the end of the month, for example, on June 29, you still have to pay for the entire month of June. We provide you with this information on the website and during the order process, and you agreed to it when you finalized your order. Here are some more examples of how the invoicing for licenses works:

  • You order your license on September 2, and you cancel it on September 18. You will pay for the full month of September.
  • You order your license on September 27, and you cancel it on October 15. You will pay for the full months of September and October.
  • You order your license on June 28, and you cancel it on September 3. You will pay for the full months of June, July, August, and September.

If you ordered one of these licenses, and you no longer use or need it, please cancel it on Robot. (See the cancellation guide.) Installing a new OS and/or simply removing the program will not automatically cancel the license.

How do I renew my server?

All contracts are entered into for an indefinite period, meaning you do not have to manually renew your server. The server contracts automatically renew themselves. If you no longer want the server, then you will need to cancel it. You can do this on Robot.

How can I change details on my invoice?

We will charge you € 17.65 (excl. VAT) to make changes to invoices that we have already issued. You can request us to make changes up to a maximum of 14 days after invoicing. You, the client, are responsible for ensuring that your account and billing information is up-to-date. (T&C 5.2)

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