Locations

What locations are there?

There are currently four network zones and six locations:

What datacenters are there?

In the API, a datacenter represents a virtual datacenter which may be composed of many physical datacenters.

Right now there is only one datacenter for each location:

• fsn1: fsn1-dc14
• nbg1: nbg1-dc3
• hel1: hel1-dc2
• ash: ash-dc1
• hil: hil-dc1
• sin: sin-dc1

Datacenter names are composed of their location and virtual datacenter number, for example fsn1-dc14 means virtual datacenter 14 in location fsn1. The datacenter numbers for fsn, nbg and hel were set to 14, 3 and 2 for historic reasons and do not represent real physical Hetzner datacenters.

Which cloud products are available?

Are there any restrictions?

Yes, there are! Please note the following:

Networks

All locations within a Network have to be from the same network zone as the subnet. All subnets within a Network also have to be from the same network zone. VSwitch coupling is only possible with subnets in the eu-central network zone.

Floating IPs

Floating IPs have to be from the same network zone as the servers you assigned them to.

Load Balancers

Load Balancers have to be from the same network zone as their targets. IP based targets are only possible for Load Balancers in the eu-central network zone.

What about billing?

We always bill resources in the currency that was set by the project owner when they created their account, which can be either EUR (€) or USD ($). Prices are the same for all locations in the network zone eu-central. We charge different prices for the network zones us-east, us-west, and ap-southeast. Traffic between two different network zones (such as Hetzner Cloud servers in Europe and USA) will be billed just as any other normal internet traffic. We will bill you for all servers that have finished the creation process, including servers that are powered off. If you want to stop paying for a cloud product, you need to delete it. If it still exists, we will still bill you for it.

What about other Hetzner Products?

Ashburn, VA, Hillsboro, OR, and Singapore are currently only available for cloud products (Cloud Shared AMD, Cloud Dedicated AMD, and Cloud features). This means that you cannot order dedicated root servers (Hetzner Robot account) that are located in Ashburn, VA, or Hillsboro, OR, or Singapore.

Why are there different prices for different locations?

Operating costs play an important role in our product pricing, but these costs vary by country. Unfortunately, the operating costs in the USA and Singapore are too high to cover them with the attractive prices that we can offer for our products in Europe. For this reason, we have no choice but to offer our products in the USA and Singapore at different prices.

What about limits?

Limits are the same for all locations. You can find information about the limits in the FAQs of each resource and on your Cloud Console under the menu item “Limits”.

Is the DDoS system the same in ASH as in the other Hetzner data centers?

Yes. If you have detailed questions about our DDoS system please write a support request, and we'll do our best to help you.

Are the servers in Hetzner-owned DCs?

Hetzner owns and operates three data center parks located in Nuremberg (Germany), Falkenstein (Germany) and Helsinki (Finland). We do not have our own data center parks in the USA or in Singapore. There, we use colocation space at other data centers.

Why is my IP address not always listed with the correct location?

When you do an Internet search for the physical location of an IP holder, the information you get is usually pulled from the providers' handle data for the relevant IP address network. This data is provided by the five regional Internet registries (RIR). The regional Internet registry (RIR) for Europe is RIPE NCC. If you want to locate your IP address there, you can go to www.ripe.net.

Please note that we cannot guarantee that the WHOIS databases of third-party providers are always up-to-date.

Who provides customer support for the servers?

Hetzner's own team of technicians in Germany provides customer support for the Hetzner Cloud servers in Europe, the USA, and Singapore. See below "How do I contact support?" We hope to soon expand the hours for the support team, and we will make an announcement when this happens.

How do I contact support?

If you have any questions, we are happy to help. You can always open a support request on your Cloud Console account. Simply go to the menu item “Support”. You can also get support via telephone. For more information, please see Support Center.

What about data protection?

See the following pages if you have questions about data protection or data privacy regulations and how they affect different locations:

• Information about data protection at our US locations
• Information about data protection at our Singapore location