konsoleH Domain FAQ

Last change on 2025-11-20 • Created on 2025-11-20 • ID: MA-F0CAD

The customer themselves, or the person or company you specify when placing your order, will be registered as the owner and administrator (Owner-C and Admin-C) for the domain and is therefore the legal owner of the domain.

How can I update the domain owner/admin-c information?

In this case, please send us the following document, completed and signed: Domain data change

Is it possible to use a web hosting account with an external domain?

Yes, this is possible. When ordering the web hosting package, please select the following option: ‘I would like the account, but the domain should remain with the previous provider.’

How can I update the name servers for my domain?

Please log in to your konsoleH account using your customer number and password. Then select the relevant domain from the product overview. On the left-hand side, under Settings, click on DNS Management and then on Change Nameservers. Follow the instructions to change the nameservers.

How can I transfer my domain to Hetzner with an existing account?

In this case, please send us an authorized support request from the konsoleH and provide us with the auth code, the current domain owner, and the admin-C address.

How can I change the account type of my domain in the konsoleH?

Please log in to the konsoleH customer account with your customer number and password. Then select the domain. On the left-hand side under "Contract", please select "Change account type". Then follow the instructions to change the account type.

I cannot add a CNAME record for a subdomain.

A and AAAA records already exist. In order to add a CNAME record all A and AAAA records for this subdomain must first be deleted.

Where can I view the log file reports for my domain?

To view visitor statistics for your website, first log in to the konsoleH.

  • Click on Domain Statistics.
  • Then choose between Report Magic and AWStats.

If you wish to analyse the daily log files using your own programme, you will find the log files in the www_logs directory, which you can access using your main FTP username.

Please note that the system usually makes the log files available from around 01:00 the following day.
Once they reach a certain size, the system automatically zips the log files.

You can access live logs in konsoleH under Statistics → Live-Logs.

How can the corresponding pages be automatically called in the required language?

Our servers are already configured for this purpose.

Preparation: Create a file named .htaccess located in the public_html folder. It should contain the following:

RemoveType .html .htm
AddType text/html .html .htm
Options +MultiViews

Then you can save the pages in different languages in the public_html folder. You should save the files with an additional ending to designate the language.

Examples:

  • index.html.de - German
  • index.html.en - English
  • index.html.fr - French

Note: There is no normal index.html in the public_html folder; otherwise, only this would be displayed. This extension also works with all other pages.

How can I set up mailboxes for a subdomain?

The subdomain must be created as an account or as an addon-domain. Then you can create a mailbox for that subdomain.

When ordering please select: "I want an account; the domain will remain with the previous provider"

Can I swap the primary domain of my web hosting package for a different domain?

You cannot directly swap the primary domain within an existing package in our system because the system permanently links the primary domain to the respective account.
However, you can achieve the desired result of using the new domain as the “primary domain” in two ways:

Option 1: New hosting account with the new domain

If you want to manage the new domain as the actual primary domain of a hosting account, proceed as follows:

  1. Set up the new domain as a new, empty hosting account.
  2. Upload the websites to the new account.
  3. Export the existing databases, create new databases in the new account and import the data there.
  4. Finally, cancel the “old” account.

If you no longer wish to use the old domain, remove it entirely from the package or cancel it as part of this process.

Option 2: Add a new domain and control it via .htaccess (usually sufficient)

In most cases, you don't need a complete account change at all. All domains within an account are technically on an equal footing. Simply add the new domain as an additional domain to your existing package and then use .htaccess to specify which domain appears as the “main domain” in the browser’s address bar.
To do this, place the following code at the beginning of the .htaccess file in the domain’s root directory (please adjust the domain name accordingly):

#----------- -%<------------%<------------
RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\.new-domain\.de [NC]
RewriteRule (.*) https://www.neue-domain.de/$1 [R=301,L]
#------------%<------------%<------------

This code automatically and permanently (301 redirect) redirects all requests to the other domains to the desired main domain.

Note on HTTPS: If, in exceptional cases, your site is still running without an SSL certificate, replace https:// in the code with http://. Note on CMS: If you use a CMS such as WordPress, do not make this setting in the .htaccess file, but directly in the CMS administration interface (in WordPress, for example, under Settings → General).

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