konsoleH Domain FAQ

Last change on 2025-11-20 • Created on 2025-11-20 • ID: MA-F0CAD

The customer themselves, or the person or company you specify when placing your order, will be registered as the owner and administrator (Owner-C and Admin-C) for the domain and is therefore the legal owner of the domain.

How can I update the domain owner/admin-c information?

In this case, please send us the following document, completed and signed: Domain data change

Is it possible to use a web hosting account with an external domain?

Yes, this is possible. When ordering the web hosting package, please select the following option: ‘I would like the account, but the domain should remain with the previous provider.’

How can I update the name servers for my domain?

Please log in to your konsoleH account using your customer number and password. Then select the relevant domain from the product overview. On the left-hand side, under Settings, click on DNS Management and then on Change Nameservers. Follow the instructions to change the nameservers.

How can I transfer my domain to Hetzner with an existing account?

In this case, please send us an authorized support request from the konsoleH and provide us with the auth code, the current domain owner, and the admin-C address.

How can I change the account type of my domain in the konsoleH?

Please log in to the konsoleH customer account with your customer number and password. Then select the domain. On the left-hand side under "Contract", please select "Change account type". Then follow the instructions to change the account type.

I cannot add a CNAME record for a subdomain.

A and AAAA records already exist. In order to add a CNAME record all A and AAAA records for this subdomain must first be deleted.

Where can I view the log file reports for my domain?

To view visitor statistics for your website, first log in to the konsoleH.

  • Click on Domain Statistics.
  • Then choose between Report Magic and AWStats.

If you wish to analyse the daily log files using your own programme, you will find the log files in the www_logs directory, which you can access using your main FTP username.

Please note that the system usually makes the log files available from around 01:00 the following day.
Once they reach a certain size, the system automatically zips the log files.

You can access live logs in konsoleH under Statistics → Live-Logs.

How can the corresponding pages be automatically called in the required language?

Our servers are already configured for this purpose.

Preparation: Create a file named .htaccess located in the public_html folder. It should contain the following:

RemoveType .html .htm
AddType text/html .html .htm
Options +MultiViews

Then you can save the pages in different languages in the public_html folder. You should save the files with an additional ending to designate the language.

Examples:

  • index.html.de - German
  • index.html.en - English
  • index.html.fr - French

Note: There is no normal index.html in the public_html folder; otherwise, only this would be displayed. This extension also works with all other pages.

How can I set up mailboxes for a subdomain?

The subdomain must be created as an account or as an addon-domain. Then you can create a mailbox for that subdomain.

When ordering please select: "I want an account; the domain will remain with the previous provider"

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