Payment Overview

This article provides an overview of accepted payment methods, billing models, currencies, and general processes related to payments at Hetzner.

Accepted payment methods

We accept following payment methods:

1. Credit card
   We support VISA, Mastercard, AMEX, and UnionPay. We automatically charge credit card payments, except for UnionPay.

2. SEPA direct debit
   SEPA is only available for EUR accounts. We process the payment automatically.

3. Bank/wire transfer
   The customer must make the payment manually. Make sure to include your Hetzner customer ID in the reason for the payment.

4. PayPal
   The customer can only make manual payments via Hetzner Accounts.

Note: If your invoice is late, we may require you to pay via a bank/wire transfer.

Currencies

When creating a new account, you can choose between euros and US dollars. Once you have created your account, you cannot change the currency afterwards. If you need to change your currency, you will need to create a new account and transfer the products you use from the old account to the new one. For help with this, please write a support request using your customer account.

We do not accept cryptocurrencies.

Billing

General billing model

Billing begins as soon as as Hetzner gives you accessto the product. Many products have hourly or monthly billing. The billing is retro-active. (See "Invoice generation".)

• We round up usage time to full hours.
• If you use the product for part of the month, we will charge you the hourly rate. If you use the product almost of the month, you will likely pay the monthly rate. If you use the product for a whole month, we will charge you the monthly rate.
• Once you reach the monthly cap, we will automatically switch from the hourly to the monthly rate.
• We will never charge you more than the monthly price.
• You can make partial payments via a bank/wire transfer or credit card. On request, we can charge a partial amount to your credit card.

For more details, see the article Billing system at Hetzner.

Invoice generation

Our system automatically generates invoices on a fixed day of the month.
Our billing is retro-active. You will receive the invoice in the billing month AFTER you use the product. When you cancel/delete a product, that is why you will still receive an invoice afterwards.

Payment processing:

• SEPA/Credit card: We will automatically charge your credit card a few days after we issue the invoice.
• Bank/wire transfer: You should make a manual payment after you recieve the invoice.
• PayPal: You should make a manual payment on your account on Hetzner Accounts.

Note: We cannot generate invoices for you in advance.

Due date

Invoices are due immediately.
You must pay within five days for your first invoice or within ten days for all following invoices. After that, we will send you an email reminder.

Late payments

If you do not pay your invoice on time, your account will be in arrears. Depending on how late your payment is, and on your payment history, this can affect you in different ways.

General consequences of late payments

If you have a late invoice, we will first send you payment reminders and warnings by email. If we stll do not receive your payment, we may take one of these steps:

• Lock one or more of your Hetzner servers or services
• Cancel your Hetzner products
• Lock or delete your entire Hetzner account

We make decisions about this on a case-by-case basis.

Late payments for new customers

For new accounts, we usually react more quickly to late payments. This is to prevent abuse and fraud.

If you do not pay your first invoice within a short period of time, we may lock your Hetzner servers and other products at an early stage.

Payment options for overdue invoices

If your invoice is only a little bit late, you may still be able to make your payment using a credit card or PayPal.
If your late payment is more late or very late, we may deactivate these options to help prevent abuse and fraud. If your invoice is very late, we will only accept payment via a bank/wire transfer. Make sure to include your Hetzner customer number in the reason for the bank/wire transfer. After making a bank/wire transfer, you can send your bank/wire payment confirmation information to our billing department to let them know that your payment is on the way. (It can take up to two weeks for a bank/wire payment to arrive.)

Reactivation of servers, products or accounts

After paying your late invoice, you can write a support request to ask our team to unlock your servers or to ask them to revoke a cancellation. We will review your account and make a decision on a case-by-case basis. If your payment is very late or you have had repeated late payments, we may decide to not reactive your Hetzner products or account.

Data in the event of suspension or cancellation

Your data may or may not still available after we have locked or cancelled your Hetzner product or account. It depends on how late your invoice is and on your specific situation. We do not guarantee that you will be able to restore your data. You can only regain access to any remaining data on your account only after you have paid all late invoices, and after we have reactivated your Hetzner products and account.

Transfer your debt to a debt collection agency

If, despite reminders, you still do not pay your late invoices, we may transfer your debt to a debt collection agency.
This will result in additional fees that will increase the original invoice amount. You can find details in our Terms and Conditions.

Contact for questions about late payment

The fastest way to get help about your late invoices is to write a support request using your customer account. If you no longer have access to your account, you can contact us at billing@hetzner.com. Make sure to include your customer number and invoice number.

Setup fees

Some of our products have setup fees, and some do not.

No setup fee

• Cloud servers
• Storage Boxes
• Storage Shares
• SSL certificates
• Domains on konsoleH
• Domain Registration Robot (excluding .de domains)
• Server Auction servers (standard configurations)

Setup-fee-free deals: We sometimes have limited-time saless without setup fees. We accounce these on the customer interfaces and in our newsletter.

Products with different setup fees

• Dedicated servers
  You can see he current setup fees during the ordering process and on the Robot interface.

• Managed products

  • Web hosting: The setup fee depends on the package; see Web Hosting.
  • Managed Servers: The setup fee depends on the model; see Managed Server.

What is the setup fee used for?

The setup fee covers one-time costs that occur before your service is active, including:

• Purchasing and installing hardware
• Cabling and preparing the system in the data center
• Internal logistics processes
• Hardware quality checks
• Technical preparations for smooth operations

These costs apply regardless of whether you use a pre-installed system or you install your own.

Custom orders / Custom solutions

Custom orders and custom solutions may include additional setup fees.
For more details, open a support request via

• Robot
• konsoleH
• Hetzner Console
• via our Chat Bot.

Credit balance

You can add credit to your account via a bank/wire transfer.
Important: Make sure to include your invoice number or Hetzner customer number as the payment reference.
Third parties may also add credit to your account using the same process.

License billing (Windows, Plesk, cPanel)

Our billing for licenses are always for the entire calendar month, regardless of the order or cancellation date.

Examples:

• Ordered on September 2, canceled on September 18 → full September
• Ordered on September 27, canceled on October 15 → September + October
• Ordered on June 28, canceled on September 3 → June through September

To cancel a license, you must use your customer account on Robot.
Reinstalling the system does not cancel the license.

Invoice for newly ordered products

We use retro-active billing. That means that you pay for a product or server in the month AFTER you use it. If you order a product on May 15, for example, it will appear on your invoice for June.

Our system generates invoices automatically on a fixed day of the month. This ensures consistent and transparent billing for all of our products.

Additional notes

• You cannot pay in advance.
• Most of our products renew themselves automatically, so you do not need to manually extend them. There are a few exceptions.
• If you need us to change your billing information AFTER we have sent you an invoice, we can do this. However, there is a 14-day waiting period and it will cost a small fee.
• You can make partial payments via a bank/wire transfer or credit card.