Order processing

Last change on 2020-09-21 • Created on 2020-03-25

Introduction

Here, you can find an overview of the current status of product orders.

The status page will be checked and updated (if necessary) 1x per workday*.

The following processing times are valid from the date, at which you have received the order acception email.

Location Helsinki (HEL1)

Model Standard Customized
AX41 few minutes - 1 workday* 1-2 workdays*
AX41-NVMe few minutes - 1 workday* 1-2 workdays*
AX51 few minutes - 1 workday* 1-2 workdays*
AX51-NVMe few minutes - 1 workday* 1-2 workdays*
AX61-NVMe few minutes - 1 workday* 1-2 workdays*
AX161 (always customized) - 1-2 workdays*
EX42 currently not available currently not available
EX42-NVMe currently not available currently not available
EX52 few minutes - 1 workday* 1-2 workdays*
EX52-NVMe few minutes - 1 workday* 1-2 workdays*
EX62 few minutes - 1 workday* 1-2 workdays*
EX62-NVMe few minutes - 1 workday* 1-2 workdays*
PX62 few minutes - 1 workday* 1-2 workdays*
PX62-NVMe few minutes - 1 workday* 1-2 workdays*
PX92 (always customized) - 1-2 workdays*
SX62 few minutes - 1 workday* 1-2 workdays*
SX132 few minutes - 1 workday* 1-2 workdays*
SX292 few minutes - 1 workday* 1-2 workdays*
Server auction (SB-Line) few minutes - 1 workday* -
Storage Box (BX-Line) few minutes - 1 workday* -

Location Falkenstein (FSN1)

Model Standard Customized
AX41 few minutes - 1 workday* 2-3 workdays*
AX41-NVMe few minutes - 1 workday* 2-3 workdays*
AX51 few minutes - 1 workday* 2-3 workdays*
AX51-NVMe few minutes - 1 workday* 2-3 workdays*
AX61-NVMe few minutes - 1 workday* 2-3 workdays*
AX161 (always customized) - 2-3 workdays*
EX42 few minutes - 1 workday* 2-3 workdays*
EX42-NVMe few minutes - 1 workday* 2-3 workdays*
EX52 few minutes - 1 workday* 2-3 workdays*
EX52-NVMe few minutes - 1 workday* 2-3 workdays*
EX62 few minutes - 1 workday* 2-3 workdays*
EX62-NVMe few minutes - 1 workday* 2-3 workdays*
PX62 few minutes - 1 workday* 2-3 workdays*
PX62-NVMe few minutes - 1 workday* 2-3 workdays*
PX92 (always customized) - 2-3 workdays*
SX62 few minutes - 1 workday* 2-3 workdays*
SX132 few minutes - 1 workday* 2-3 workdays*
SX292 few minutes - 1 workday* 2-3 workdays*
Server auction (SB-Line) few minutes - 1 workday* -
Storage Box (BX-Line) few minutes - 1 workday* -

Location Nuremberg (NBG1)

Model Standard Customized
DX152 (always customized) - 10-12 workdays*
DX181 (always customized) - 1-2 workdays*
DX292 (always customized) - 1-2 workdays*
Server auction (SB-Line) few minutes - 1 workday* -

Managed Products

Model
Storage Share few minutes
Managed vServer (MC-Line) few minutes
Managed Server ca. 1 workday*

Should the product you ordered not be online within the setup times mentioned above, please contact us at serverorderstatus@hetzner.com.

*Workdays are Monday to Friday, except for public holidays.

**Customized Servers are servers with additional hardware, such as additional drives, NIC, or USB sticks, etc., are included in this group. Also included are any orders with special requests for server location, or servers which will be used for upgrades of existing servers.

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