Order processing

Last change on 2021-06-16 • Created on 2020-03-25

Current availability of dedicated root servers

Due to the unusually high demand for our products, there have recently been delays in the delivery times for our servers. To improve the situation, we have expanded our server assembly team. Unfortunately, it will still take our team some time to catch up with orders.

In addition, we are prioritizing the production of our standard server models. Starting now and for the near future, we will not accept any orders for custom server configurations. This will allow our team to prepare more servers in a shorter amount of time. However, if you have already placed an order for a custom configuration, we will, of course, deliver it as soon as possible.

Because of the current global hardware scarcity, we have also decided to temporarily remove some of the products from our product portfolio. Unfortunately, it is impossible to predict when we will be able to provide these products again.

We would like to thank all of our customers (and potential customers) for their patience and understanding. We are working at top speed to decrease our wait times, and we hope that we will be able to provide our entire product portfolio again soon.

Introduction

Here, you can find an overview for how long we need to finish orders for certain products.

We check and update this page 1x per workday*.

When we accept your order, we send you an email. The times below are valid starting on the date when you receive this email.

Location Finland

Model Standard Customized**
AX41 few minutes - up to about 1 workday* currently not available
AX41-NVMe up to about 2-4 workdays* currently not available
AX51 few minutes - up to about 1 workday* currently not available
AX51-NVMe few minutes - up to about 1 workday* currently not available
AX61-NVMe few minutes - up to about 1 workday* currently not available
AX101 currently no delivery date currently no delivery date
AX161 (always customized) - up to about 30-35 workdays*
EX42 few minutes - up to about 1 workday* currently not available
EX42-NVMe few minutes - up to about 1 workday* currently not available
EX52 few minutes - up to about 1 workday* currently not available
EX52-NVMe up to about 2-4 workdays* currently not available
EX62 few minutes - up to about 1 workday* currently not available
EX62-NVMe up to about 2-4 workdays* currently not available
PX62 few minutes - up to about 1 workday* currently not available
PX62-NVMe up to about 8-10 workdays* up to about 23-25 workdays*
PX93 (always customized) - up to about 30-35 workdays*
SX63 currently no delivery date currently not available
SX133 currently no delivery date currently no delivery date
SX293 currently no delivery date currently no delivery date
DX152 (always customized) - up to about 8-10 workdays*
DX181 (always customized) - currently no delivery date
DX292 (always customized) - up to about 8-10 workdays*
Server auction (SB-Line) few minutes - up to about 1 workday* -
Storage Box (BX-Line) few minutes - up to about 1 workday* -

Location Germany

Model Standard Customized**
AX41 few minutes - up to about 1 workday* currently not available
AX41-NVMe few minutes - up to about 1 workday* currently not available
AX51 few minutes - up to about 1 workday* currently not available
AX51-NVMe up to about 4-5 workdays* currently not available
AX61-NVMe few minutes - up to about 1 workday* currently not available
AX101 currently no delivery date currently no delivery date
AX161 (always customized) - currently not available
EX42 few minutes - up to about 1 workday* currently not available
EX42-NVMe few minutes - up to about 1 workday* currently not available
EX52 few minutes - up to about 1 workday* currently not available
EX52-NVMe few minutes - up to about 1 workday* currently not available
EX62 few minutes - up to about 1 workday* currently not available
EX62-NVMe up to about 4-5 workdays* currently not available
PX62 up to about 4-5 workdays* currently not available
PX62-NVMe up to about 4-5 workdays* currently not available
PX93 (always customized) - currently not available
SX63 currently not available currently not available
SX133 currently not available currently no delivery date
SX293 currently not available currently no delivery date
DX152 (always customized) - up to about 1-3 workdays*
DX181 (always customized) - currently no delivery date
DX292 (always customized) - up to about 1-3 workdays*
Server auction (SB-Line) few minutes - up to about 1 workday* -
Storage Box (BX-Line) few minutes - up to about 1 workday* -

Managed products

Model
Storage Shares few minutes
Web hosting (all levels) few minutes
Managed vServers (MC line) few minutes
Managed servers ca. 1 workday*

If the product you ordered is not online within the setup times mentioned above, please contact us at serverorderstatus@hetzner.com.

*Workdays are Monday to Friday, except for public holidays.

**Customized servers are servers with additional hardware, such as additional drives, NIC, or USB sticks, etc. Custom orders also include any orders with special requests for server locations, or servers which are upgrades for existing servers.

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