With our web hosting packages, we provide you with a number of services without fixed usage limits. This gives you maximum flexibility to use server resources as you need them. At the same time, the fair use principle applies to shared resources. The goal is to create a stable and fair environment for all customers.
What does this mean?
You use unlimited features within a normal and reasonable scope. Use that generates a permanently above-average load or noticeably affects other customers is not permitted. Our systems are designed for high but fair usage. We expect responsible use of CPU, RAM, storage, and network resources.
Specifically for web hosting products
On a shared system, multiple customers share the server resources CPU and RAM. Therefore, the fair use principle applies here. If you overload the web hosting server, we must take measures to ensure that other customers on the server are not negatively affected. If you exploit the system unfairly, we will take measures to maintain the functionality of the systems and inform you of these measures. If necessary, we may also block your account. Once you have resolved the problem, we will reactivate your account.
The following features, for example, are not directly limited by us. They are available to you to the usual extent for regular websites and email use:
- Free transfer volume (traffic)
- Creation of subdomains
- FTP accounts
- Email accounts and forwarding
Practical tips:
- Very large databases or unusually large individual files can negatively affect backups and performance. To counter this, we recommend optimizing databases and archiving self-created backup directories, for example.
- A large number of small files slow down file access. Caching your website often results in many inodes. To avoid this, make sure to regularly empty expired, temporary caching directories.
- Computationally intensive continuous processes, mass uploads, or file sharing are not intended for web hosting.
If your use of server resources leads to problems in server operation or negatively affects other customers on the system, we will inform you with a request to resolve the problem promptly and take appropriate measures if necessary.
What do we consider to be abusive use?
Typical examples:
- High CPU or RAM usage due to background jobs, crawlers, or similar workloads
- Misuse as public file sharing
- Structurally unsuitable deployments that regularly generate peak loads and affect other customers
Our approach to anomalies
We will inform you if we detect unusual or system-straining usage. Together, we will look for ways to optimize your usage. Possible measures include configuration adjustments, caching, database tuning, or switching to a more suitable product. In acute cases, we may set temporary limits to protect the platform. If you are unsure whether a planned use falls under fair use, please contact us. Together, we will find a suitable solution.