FAQ

Last change on 2022-02-07 • Created on 2021-02-07

Why can´t I establish a connection to my Storage Box?

Please make sure that the corresponding protocol is enabled in the settings of your Storage Box. You can check this in your Robot Interface at the Storage Box overview by selecting the Storage Box in question.

Can I migrate from an old Storage Box to a new Storage Box line?

Yes, it is possible to upgrade to the new Storage Box products.

Do I have to transfer data manually?

No, you do not have to transfer your data. All data is kept.

Will there be any downtime?

No, the upgrade takes place without downtime.

Can I switch to the old product line again?

No, unfortunately it is not possible to switch back again.

Can I keep my included BX10?

Yes, the BX10 included with many dedicated root servers will continue to be active and available as long as it is attached to a server. If you want to detach the Storage Box from the server, you have to agree to upgrade to a BX11 and to pay for the BX11.

Will I still be able to get a BX10 as included backup in the future?

Yes, auction servers for € 37.30 / month (excl. VAT) or more and all servers of the EX/AX/PX/DX/SX lines will still include a free Storage Box BX10 in the future.

What is the difference between a Storage Box and a Storage Share?

Please find more information about this here.

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