What is an OTP (One-Time Password) and why did you receive one?
A One-Time Password (OTP) is a unique security code that is only valid for a short period of time.
You will receive an OTP from us if you log in to your account from a new device or an unusual location.
This ensures that only you have access to your account.
How does the OTP process work?
-
Login attempt
You try to log in to your account. -
Verification of your login
Our system checks whether your login comes from a different device or an unusual location. -
OTP delivery
If additional security is required, we send you a 6-digit OTP to your registered email address. -
Entering the OTP
You enter the code in the login screen. -
Access granted
After entering the correct OTP, you can successfully log in.
Important: When 2FA is enabled
If you have activated Two-Factor Authentication (2FA), you will no longer receive OTPs by email. In this case, 2FA fully replaces the OTP process. How to set up 2FA: Two-Factor Authentication (2FA)
Common issues/questions
| Scenario | Possible Cause | Solution |
|---|---|---|
| You did not receive the OTP email | Email ended up in spam/junk folder | Please check your spam/junk folder |
| ~~~ | Delay with your email provider | Wait a few minutes and try again |
| ~~~ | Registered email address is incorrect | Check your email address in the account settings |
| Your OTP is incorrect | Typo or digit mix-up | Re-enter the code carefully and correctly |
Help & recommendations
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OTP is ONLY sent from the address
noreply@hetzner.com:
Make sure your email provider accepts emails from this address and does not block them. If necessary, add the address to your whitelist. -
Two-Factor Authentication (2FA):
Enable 2FA to further secure your account. -
Reset your password:
If you no longer have access to your registered email address or still experience login issues, reset your password using the "Forgot password" function on the login screen. -
Verify your email address:
Make sure your registered email address is current and correct so you can receive OTPs.