This article provides a central starting point for information on cancellations at Hetzner. Depending on which product you use, cancellation can be carried out in one of the following administration interfaces:
- Hetzner Console (cloud products, object storage, storage boxes)
- Robot (dedicated root servers, IPs, domains, colocation, licenses)
- konsoleH (web hosting, managed products, domains, SSL certificates)
You can find details and step-by-step instructions in the respective sub-articles.
Basic principles for cancellation at Hetzner
Before you select the appropriate interface, you should be aware of a few important general rules:
1. Products must be actively canceled or deleted
Most products continue to run until you cancel them yourself. Automatic termination at the end of the month does not usually take place.
2. Billing is pro-rated
For many products (e.g., cloud servers, object storage, dedicated servers), only the period during which the product was active is billed. The monthly price cap is never exceeded.
3. Cancellation periods vary
Some products can be canceled immediately, while others have fixed periods such as “30 days to the end of the month.” These periods depend on the product and the interface used.
4. Data is deleted after cancellation
After confirming the cancellation, data can be deleted immediately.
Recovery is not possible.
Products that do not renew automatically
Some products are not subscriptions and do not renew automatically. They are billed only once and must be reordered or actively renewed as needed.
These include:
- Paid SSL certificates
- Large colocation contracts (e.g., cages), depending on the type of contract
- Remote hands (billed in 15-minute increments)
- KVM access, see KVM console
Free SSL certificates renew automatically.
Terminating your entire customer account
Terminating your entire account is only intended for exceptional cases, for example, if an account holder has died and the heirs do not have direct access. The usual procedure is always to terminate individual products in the respective interfaces. Procedure for complete account termination:
- Create a support request via the customer console or send an email to support@hetzner.com. Be sure to include information about the account (name, customer number, etc.).
- List all products and services associated with the account (for example, based on invoices).
- Clearly state that all services listed are to be terminated and on what date.
- Allow for a processing time of 30 days. The rule “30 days to the end of the month” applies here, see: 30 days to the end of the month
- Pay all outstanding invoices.
Even without access to the account, payment can be made by bank transfer; the customer number must be specified in the reference field. - If you have access to the account, the account can also be deleted via Accounts.
Please read the information on the page carefully.
What happens to my data after cancellation?
Important information about data security:
- Only cancel a product if you are sure that you no longer need the data.
- Data may be deleted very shortly after cancellation.
- The exact time depends on the product in question, but it is reasonable to assume that deletion will be immediate.
- It is not possible to recover data after it has been permanently deleted.
Inactive customer accounts
If a customer account meets the following criteria:
- There are no more active products and
- There has been no login for one year,
then:
- we will send a warning by email,
- you will have 4 weeks to log in to keep the account active,
- the account will be deleted if there is no login during this period.