How can I update the domain owner/ admin-c details?
Please send us the following form filled out and signed: https://www.hetzner.com/assets/Uploads/downloads/Domaindatenaenderung-en.pdf
Is it possible to use a webhosting account for an external domain?
Yes, when ordering webhosting please choose the following option: "I want an account; the domain will remain with the previous provider."
How can I update the name servers for my domain name?
Please send us a verified support request from KonsoleH mentioning the desired new name servers.
Where can I find the menu for sending a support request in KonsoleH?
Please log in to the KonsoleH customer account with your customer number and password. Then select "Administration" at the top then "Support request" on the left side.
If you are already logged in you can use following direct link: https://konsoleh.hetzner.com/support.php
How can I transfer my domain to Hetzner if I already have an account for it?
Please send us an verified support request indicating the auth-code from the previous provider as well as the current domain owner and admin-c address data.
How can I cancel my Dedicated Server/Storage box?
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Dedicated Server: You can cancel the server for free via Robot → "Servers" → click on the server → "Cancellation" → "cancel server".
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Storage Box: You can also cancel the server for free via Robot → "Storage box" → click on the Storage box → "cancel Storage box".
How can I cancel my Cloud server?
You can either delete the entire project in your Cloud console here: https://console.hetzner.cloud/projects
Or you can go into the project and delete a specific Cloud server there. Select the three dots on the right, then "Delete".
How can I cancel one of my products in KonsoleH?
Please log in to the KonsoleH customer account with your customer number and password. Then choose the desired product in konsoleH → "Contract" → "cancel account" and follow the shown steps.
Where can I find the auth-code for my domain?
Please log in to the KonsoleH customer account with your customer number and password. Then choose the domain in konsoleH → "Contract" → "cancel account" → "continue", then select the option "Domain will be transferred to another provider". This will generate an auth-code.
I have lost my password. How can I get new access details?
In this case you can reset your password with your client number and main email address here: https://accounts.hetzner.com/password/lost
Attention: If you do not remember your client number or email address, please send us an email to info@hetzner.com.
Where can I find my client number?
Your client number can be found on every invoice.
You can also find it on the top right side in your account after logging in.
Is it possible to order all domain endings via Domain Registration Robot?
Following endings are possible: .de/.com/.net/.org/.info/.biz/.eu/.at
How can I install my SSL certificate?
You can find our SSL-Guide here.
Can I administrate an SSL certificate via Hetzner Robot?
No, please order it via KonsoleH.
How can I change the account type of my domain in konsoleH?
Please log in to the KonsoleH customer account with your customer number and password. Then choose the doamin in konsoleH. On the left side under "Details" select the red pencil next to "Account type". Then follow the shown steps to change the account type.