Product migration

Last change on 2023-03-22 • Created on 2023-03-22 • ID: GE-77464

It is possible to migrate existing products from one Hetzner customer to another. Please look at the correct type of product below to learn how to transfer the to other customers.

Dedicated root servers and bound Storage Boxes

Please read this article for detailed steps on how to do this.

Unbound Storage Boxes

The procedure is similar to that for dedicated root servers:

  • Person A = current Storage Box owner
  • Person B = future Storage Box owner
  1. Person A creates a token for the Storage Box on their account. (Look under "Storage Box" on the left hand menu.) -> Select "Storage Box" -> "Storage Box Transfer"(menu tab) -> "Create Token") and copy it.
  2. Person A gives Person B the transfer token.
  3. Person B logs into their Robot account.
  4. Person B goes to "Storage Box". (Look under "Storage Box" on the left hand menu.) -> Select "Storage Box transfer" -> "Start Storage Box transfer" and enters the token.
  5. Person A confirms that they agree to the transfer on Robot. (Go to "Storage Box"->choose the Storage Box -> "Transfer" -> approve the transfer with "ACK".)

Cloud products:

To transfer a server, the following steps are necessary:

  1. The recipient creates a project and invites the sender to it.
  2. The sender moves the server into the project of the receiver (from this point on the receiver is already the owner of the server)
  3. The receiver can then move the server to a private project, and delete the project created for exchange or remove the sender as a member from this project.

To create an invitation for a cloud project, please proceed as follows:

  • Select the corresponding project.
  • Navigate to the menu on the left side of the screen and select the "Security" button.
  • Select the "Members" tab and click "Add member" to create an invitation.

On this page you will find more information about the roles and their permissions.

Domains on Robot:

To transfer domains, proceed as follows.

  • Person A: current domain owner

  • Person B: future domain owner

  • Person A logs into their Robot accounts and creates a token for the correct domain (under "Domains" -> select domain -> "Transfer" -> "Create token") and copies it.

  • Person A gives Person B the token.

  • Person B logs into their account and enters the token under "Domains" -> "Internal transfers" -> "Start domain transfer" and fills in the domain data. (Person B may have to create new handles, as these cannot be transferred). This will create the transfer request.

  • Person A confirms that they agree to the transfer on Robot. (Go to "Domains" -> choose domain -> "Transfer" -> approve the transfer with "ACK".)

This completes the domain transfer, including any DNS record created in the DNS Console.

Products on konsoleH (managed domains, Storage Shares, web hosting packages, managed servers)

To transfer any of these products from one konsoleH account to another, please fill out this form. If everything is okay with the form, our support team can then start the transfer. We will do this on the "Change Profile" section of konsoleH. There, we will enter the customer number for the future owner, and we will select the correct products that you want to transfer.

There is an alternative method: both the old owner and the new owner can write support requests for the transfer. But the requests must make sure to be absolutely identical, and the domain information cannot change at all. Also, both customers must make sure to include the correct customer number and the numbers for all of the products that they want transfered. If all of that matches, our support team will then do the process for you. (But it is easier to use the form.)

Table of Contents