Product migration

This article describes the options for transferring products between different Hetzner accounts. The procedure differs depending on the platform: Robot, Hetzner Console, or konsoleH.

Robot products

Dedicated root servers

For dedicated servers, the following article describes how to do the transfer: Server transfers between Robot customers

Domains

You can transfer domains directly on Robot by the previous contract partner.

Procedure:

• Person A = current owner
• Person B = future owner

1. Person A selects the domain they want to transfer on Robot under Domains.
2. Person A creates a transfer token by going to Create token and gives the token to Person B. The token is valid for 7 days.
3. Person B goes to their account on Robot and starts the transfer under Domains → Show domain transfers → Start domain transfer and enters the token.
4. Person A receives an email and confirms the transfer on Robot by going to the Transfer tab.
5. The transfer is automatically carried out and Person B receives a notification when it is finished.

Note: An existing AV contract is not automatically transferred and must be renewed if necessary.

Rackspot

• Person A = current owner
• Person B = future owner

You can transfer rack space reservations in two ways:

• Person A fills out a form
• Both Persons A and B send support requests using their Robot accounts:
  • Person A opens a ticket with transfer request
  • Person B opens another ticket and agrees to the transfer

vSwitch

It is not possible to transfer a vSwitch. If you want to transfer a server that is connected to a vSwitch, you need to first remove the vSwitch. Then transfer the server to the new from Person A to Person B (see steps above). And then assign the server to a vSwitch on Person B's account.

Hetzner Console products

Storage Box

Procedure:

- Person A = current owner
- Person B = future owner

Both Persons A and B need to have a shared project to transfer a Storage Box.

1. Person B creates a project and invites Person A. (See below.)
2. Person A moves the Storage Box to this project.
3. Person B then moves the Storage Box to a private project.

Cloud server

Procedure: - Person A = current owner - Person B = future owner

1. Person B creates a project and invites Person A. (See below.)
2. Person A moves the Cloud server to this project.
3. Person B moves the server to a private project.

Object Storage

It is not possible to transfer Object Storage Buckets between projects. To move them, you need to replicate the data:

1. Create a new bucket in the target project.
2. Transfer the data using tools such as rclone.

Project invitations on Hetzner Console

To add a member to a project:

1. Open the project.
2. Select Security in the left-hand menu.
3. Open the Members tab.
4. Add member

For more information, see: What are projects and how can I use them?

konsoleH products

General procedure

There are two ways to transfer products between konsoleH accounts:

Web hosting packages

For internal transfers, the current owner needs to fill out the transfer form and send it to the support team by creating a support ticket on konsoleH.

Managed servers

For managed servers, the current owner needs to fill out the transfer form and send it to the support team by creating a support ticket on konsoleH.

Managed Domains

For managed domains, the current owner needs to fill out the transfer form and send it to the support team by creating a support ticket on konsoleH.

Storage Shares

For storage shares, the current owner needs to fill out the transfer form and send it to the support team by creating a support ticket on konsoleH.