Who is the legal owner of the domain?
The customer themselves, or the person or company you specify when placing your order, will be registered as the owner and administrator (Owner-C and Admin-C) for the domain and is therefore the legal owner of the domain.
How can I update the domain owner/admin-c information?
In this case, please send us the following document, completed and signed: Domain data change
Is it possible to use a web hosting account with an external domain?
Yes, this is possible. When ordering the web hosting package, please select the following option: ‘I would like the account, but the domain should remain with the previous provider.’
How can I update the name servers for my domain?
Please log in to your konsoleH customer account using your customer number and password. Then select the relevant domain from the product overview. On the left-hand side, under 'Settings' please click on 'DNS Administration' and then on 'Change nameservers'. Follow the instructions to change the nameservers.
How can I transfer my domain to Hetzner with an existing account?
In this case, please send us a verified support request from the konsoleH and provide us with the auth code, current domain owner and admin-C address.
How can I change the account type of my domain in the konsoleH?
Please log in to your konsoleH customer account using your customer number and password. Then in the product overview, select either the domain registration or hosting. On the left-hand side, under 'Contract', please click on 'Switch account type'. Then follow the instructions to change your account type.