Background about the mainboard replacement project

There was a design problem with the mainboard that lead to faults with some dedicated server models: AX42, AX52, and AX102. After analyzing the issue in cooperation with the mainboard manufacturer, we started a project in 2025 to exchange all affected mainboards. The goal was to prevent system crashes in the future and to ensure that our servers would continue to run smoothly.

The project's progress

We began the mainboard exchange project in February 2025 and completed it in July 2025. The replacements took place in our data centers in Falkenstein, Nurember, and Helsinki.

Which servers were affected?

We informed all affected customers in advance via email. Servers that were ordered after 9 January 2025 were not affected.

Did customers need to take any action of their own?

During the mainboard replacement project, the MAC addresses for the affected systems changed. In some situations, customers needed to make adjustments to their systems' network configurations.

Other questions?

If you have any other questions, please contact our support team. They will be happy to help.