Root Server Guide

Last change on 2022-02-03 • Created on 2020-01-24

Dedicated Root Server Guide

This guide gives you a general overview of our dedicated root server features.

Our Robot web interface offers numerous features for managing a server, including setting up private networks using the vSwitch feature, activating backup space and sending verified support requests. You can find a full overview on the following page: Robot

Hardware

Specifications

You can find the hardware specifications for our current server models on our website: hetzner.com

For SB servers (servers from the Server Auction), there is a "Hardware" tab for the server on Robot that shows you the basic hardware specifications.

For older servers models, please see the following page: Hardware Configuration

Upgrades

We offer drive and RAM upgrades for certain models. Please take a look at the following page for more information: Hardware Upgrades

Monitoring

You, the client, are responsible for monitoring the hardware. We offer a system monitoring tool that you can activate on Robot. You can find more information on the following page: System Monitor

If you are using a hardware RAID controller with your server, please see the following article for more information on how to set up and monitor this controller: RAID

In the event of a drive failure with software RAID, you can find information on how to proceed and troubleshoot the issue: Drive replacement with software RAID

If a hardware component fails, contact our technicians by writing a support request on Robot, and our team will replace the faulty component for free.

Software

Operating System

We can pre-install one of the operating systems mentioned on the following page: Standard Images

It is possible to reinstall the server with any of those operating systems at any time. You can do this automatically via the "Linux" tab of the server on Robot, or manually via our installimage script. Installimage also has older versions of the operating systems and will allow you to set up your own software RAID level and/or partitions.

If you prefer, you can install your own custom operating systems via KVM Console using an ISO file.

Control Panel

We offer licenses for Plesk and cPanel, which you can get pre-installed with certain operating systems. Or, if you prefer, you can install request the license key from us and install the licenses yourself.

Programs

We do not pre-install any programs, except with Debian LAMP. You, the client, have full root access (via SSH with a Linux OS or RDP with a Windows OS). You can install and configure whatever you choose on the server, as long as this does not violate our System Policies or Terms and Conditions.

Network

Uplink/Traffic

All dedicated root servers with a dedicated 1 Gbit uplink have unlimited traffic.

You can find more information regarding this and monitoring traffic usage on the following page: Traffic

IP Addresses

All dedicated root servers come with a main IPv4 address and a /64 IPv6 subnet.

If you need additional IP addresses, please take a look at the following page: IP Adresses

Support

In order to process your support enquiries as quickly and efficiently as possible, please send your requests directly via the Robot administration interface. Please use Robot (and not normal email) to send us support requests. By logging into Robot, you confirm your identity.

Our goal is to answer your support requests about technical matters within two business hours.

Please note, however, that this goal is not legally-binding, and therefore does not represent any contractual agreement. This 2-hour goal is merely a guideline based on our experience, but it is one that we strive to uphold.

To contact us via telephone, please check our website for the appropriate number: hetzner.com (Scroll down to find the right team's phone number and office hours.)

If you want to be able to call our technicians in the DC directly for 24/7 help, you need to first set a telephone password on your Robot account. When you call the DC, the technicians will ask you for your telephone password to confirm your identity. They need the password before they can do any work on your server. With many types of problems, it is easier for our support teams to help you in writing. There are some issues where it is quicker for our team to help you if you write a support request via Robot than over the phone.

You can find an FAQ for our dedicated root servers here: Dedicated Root Server FAQ

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